Start here when your Garmin steps are not syncing to the StepBet app correctly.
Review your tracker type
If your Garmin steps are not matching, please double-check Garmin was selected as your tracker type upon game registration. You can review this information on the "Step source" menu in your StepBet app profile. Garmin steps only count if Garmin is your connected tracker. For example, Garmin steps accumulated in Apple Health will not sync to your StepBet game.
Verify the tracker is active in Garmin Connect
Make sure the device you are tracking your steps with is active in the Garmin Connect account. You can see which device is connected in the top right of the home page
From the settings menu, you can double check which device is registered or connected to Garmin Connect. Garmin Connect will only connect to 1 watch at a time.
Check Bluetooth settings
Your Garmin tracker needs to communicate with the Garmin Connect app via a Bluetooth connection. To keep information syncing, verify your Bluetooth connection is functioning and all steps have synced from the tracker to the Garmin Connect app. Attempt a sync to StepBet, using both your WiFi connection and cell data when possible to ensure a weak signal is not interfering.
The connection information below references Android, but it is also applicable to iOS connections:
The watch can take a few seconds to fully sync. The white circle shows the sync is in progress. A full green circle means the sync is complete.
Review the Garmin Connect app
Open the Garmin Connect app and double-check the step count there compared to your tracker and to StepBet. Only steps you have synced to the Garmin Connect app can sync to StepBet.
After you see the appropriate level of steps in the Garmin Connect app, tap “Update now” on StepBet.
Steps can be seen in two places. There may be times when the two do not match. Garmin sends StepBet the step menu total as shown below versus the “My Day” information. When a discrepancy is realized, it is important to reach out to Garmin for device troubleshooting to ensure StepBet is sent the proper information. You can read more about the differences in these two views at Garmin: https://support.garmin.com/en-US/?faq=Gc9fLgVllX6K8Kv8kT6X96.
We recommend deferring to the StepBet app for your best indication of progress to goal each day.
Review settings if the watch is not counting steps accurately.
According to Garmin, several situations can result in steps under or overreporting the level expected.
In watch settings, Activity Tracking needs to be turned on for accurate tracking.
Check your app store for updates
Visit the app store for your device and see if your Garmin Connect or StepBet app needs updated. If so, please install the updates and attempt a new sync using “Update now.”
When you cannot find an obvious issue within Garmin Connect or the StepBet app, please uninstall and reinstall the StepBet app to see if that clears any problems.
Verify StepBet has access to Garmin Connect
Phone updates, tracker updates, and more can upset your existing connections and the permissions in your device. You can verify StepBet still has access to your Gamin information from the Garmin Connect app.
On the Garmin Connect app, get started by tapping the three lines to open. From there:
- Scroll down to the Settings tab
- Tap Connected Apps
- Look for StepBet under the list of connected apps
- Tap StepBet and ensure the blue button next to Daily Health Stats is on
If StepBet is no longer listed, granting fresh permission is easy! Open your StepBet app, log in, and tap the profile icon in the lower right corner. Scroll down to “Step source” and tap it followed by “Change my connection” and select your Garmin. If “Change my connection” does not appear, simply reconnect your Garmin.
If your problems persist, please email email@example.com and include as much information about the issue as possible. Email as soon as possible to document the timing of the issue and attach any screenshots illustrating the potential discrepancy between your Garmin Connect app and StepBet. Emails must be received on the same day as the issue in order for our referee team to troubleshoot.