StepBet players have until day 7 of the game to receive a full refund, except in special games that clearly specify "No Refunds" in the game description and during payment. In all other games, note that the 7-day refund period begins on the day the game starts and not the day the player joins.
After the refund period has closed, exceptions may be made for players who must exit the game for medical reasons. In these instances, documentation must be provided to StepBet for verification purposes. No refunds will be made after the game ends.
If you'd like a refund, please contact firstname.lastname@example.org.