In order for StepBet to get your Fitbit steps, you must sync your Fitbit regularly. All of your steps each week must be synced within 24 hours of the week ending, otherwise, they will not be counted in the game. If you are having problems, try these steps:
First, open your Fitbit app on your phone and make sure it has synced with your Fitbit. If it hasn’t, please see this Fitbit help page.
If your Fitbit has synced with your Fitbit app, go to https://www.fitbit.com/activities from your desktop computer and check that the step count there matches the step count in your Fitbit app. If they do not, visit the Fitbit help page above.
If both of the above are working properly, go to https://www.fitbit.com/user/profile/apps and make sure StepBet has access. If StepBet is not listed, open the StepBet app, log in, and in the upper left menu, tap Settings → Steps Source → Change My Connection → Fitbit.
StepBet only counts steps tracked by the Fitbit activity tracker. Steps added with Fitbit’s “Track Your Exercise” or “MobileRun” features do not count toward your StepBet. This is the same policy that Fitbit uses in its challenges.
To ensure that this discrepancy doesn't interfere with your StepBet game, best practice would be to check your StepBet app towards the end of each day to ensure you have hit your goal.
If none of the actions above solve the problem, please contact firstname.lastname@example.org.