Steps must be tracked by your activity tracker and cannot be altered or entered manually. If steps were counted by your activity tracker but are not appearing in the StepBet app, our Referees may restore steps or issue credits on a case-by-case basis. In these cases, you may be required to provide extra data from your activity tracker for our Referees to review. If your activity tracker fails to track your steps, those steps will not be counted. We cannot reverse disqualifications caused by uncharged, broken, unsynced, or lost devices.