Start here when your Fitbit steps are not syncing to the StepBet app correctly.
Review your tracker type
If your Fitbit steps are not matching, please double-check Fitbit was selected as your tracker type upon game registration. You can review this information on the "Step source" menu in your StepBet app profile. Fitbit steps only count if Fitbit is your connected tracker. For example, Fitbit steps accumulated in Apple Health will not sync to your StepBet game.
Check Bluetooth settings
Your Fitbit tracker needs to talk to the Fitbit app via a Bluetooth connection. To keep the lines of communication open, verify your Bluetooth connection is functioning and all steps have synced from the tracker to the Fitbit app. Attempt a sync to StepBet, using both your WiFi connection and cell data when possible to ensure a weak signal is not interfering.
Please note, if you have been away from your phone with the Fitbit app for a time period while accumulating your steps, it is often necessary to open the Fitbit app on your phone, pull down to refresh the Fitbit app on your phone, and then open StepBet to sync new steps.
Review the Fitbit app
Open the Fitbit app and double-check the step count there compared to your tracker and to StepBet. Only steps you have synced to the Fitbit app can sync to StepBet.
After you see the appropriate level of steps in the Fitbit app, tap “Update now” on StepBet.
If you are having trouble syncing your steps to the Fitbit app, please see this Fitbit help page for additional information: Why won’t my Fitbit device sync?
Look for third-party tracker activities
As outlined in the StepBet FAQs, StepBet only counts steps directly recorded by your Fitbit tracker. Steps predicted by Fitbit’s “Mobile Run” feature or “Log an Exercise” feature do not count. Those added by third-party apps, such as Strava, MyFitnessPal or other tracker types/data sources, also do not count.
Always wear your Fitbit when completing any exercise to ensure your steps are tracked directly and rely on the StepBet app as your best indication of reaching daily goals when third-party trackers are connected.
Avoid adding exercises
When you add an exercise to your Fitbit app versus tracking it directly, Fitbit predicts steps for the exercise period based on your data. StepBet does not sync these steps.
If you do add exercises, refer to the steps synced to the StepBet app as your method of detecting progress to goal as your step count on Fitbit is inaccurate for StepBet purposes.
The best practice is to use your wrist-based tracker itself to start and stop your exercises. This allows your device to record actual steps and associate them with an exercise period. If you are also completing challenges on additional apps, such as WayBetter, this helps ensure qualifying exercises apply to all apps properly — a win win!
Review the Fitbit article, How do I track my workouts with my Fitbit device?, for more information and guidance on using various devices.
Check your app store for updates
Visit the app store for your device and see if your Fitbit or StepBet app needs updated. If so, please install the updates and attempt a new sync using “Update now.”
Uninstall StepBet
When you cannot find an obvious issue within Fitbit or the StepBet app, please uninstall and reinstall the StepBet app to see if that clears any problems.
Verify StepBet has access to Fitbit
Phone updates, tracker updates, and more can upset your existing connections and the permissions in your device. You can verify StepBet still has access to your Fitbit information both from the app and the Fitbit website.
On the app, get started by tapping your profile picture or icon. From there:
- Scroll down and tap “third party apps”
- Tap “Manage 3rd party apps”
- Enter your log-in information
- Look for StepBet under the list of applications with permissions
For using the Fitbit website, visit the following link https://www.fitbit.com/user/profile/apps and verify StepBet is listed.
If StepBet is no longer listed, granting fresh permission is easy! Open your StepBet app, log in, and tap the profile icon in the lower right corner. Scroll down to “Step source” and tap it followed by “Change my connection” and select your Fitbit. If “Change my connection” does not appear, simply reconnect your Fitbit.
Contact Support
If your problems persist, please email support@stepbet.com and include as much information about the issue as possible. Email as soon as possible to document the timing of the issue and attach any screenshots illustrating the potential discrepancy between your Fitbit app and StepBet. Email must be received on the same day as the issue in order for our referee team to troubleshoot.