We’re sorry you're not feeling well and hope to see you in another challenge when you feel up to it. Safety is our top priority, so we’re happy to help you leave a game if needed.
Email us at support@waybetter.com with official documentation of your situation if you need to leave the game after the standard 3-day refund window.
Official documentation can be a doctor's report, an after-visit summary, or some other paperwork featuring your name, the date, and a reference to an unexpected medical event or illness. Please email this documentation to support@waybetter.com as soon as possible after the appointment as old reports may not be admissable.
Medical refunds do not cover ongoing care for an existing condition. If you are receiving care for a pre-existing condition or injury, please limit games to those you and your doctor agree align with your capabilities.
Medical refunds require removal from all active games. Players cannot choose which games to leave.
Requests outside the scope of the medical policy will be reviewed and considered at WayBetter's discretion. If additional assistance is provided, it will be a one-time exception per player.
To be fair to finishers, we don’t refund financial commitments after a game has ended, so please let us know as soon as you can.